We appreciate patient surveys and feedback. Surveys, though anonymous, help us to identify circumstances and trends that result in a less than ideal patient experience.
After exploring issues learned through patient feedback, we re-evaluate our processes and make changes accordingly.
Occasionally, negative feedback is the result of miscommunication or a disconnect between patient expectations and our beliefs surrounding appropriate medical care. We accept patients will not always appreciate our professional diagnosis, treatments, prognosis, or our organizational processes.
Our goal is for you, our patient to feel satisfied with the care we provide. That said we believe firmly, practicing medicine based solely on patient satisfaction ultimately causes harm.
For more information, we encourage you to read ‘The Cost of Satisfaction’.